My order never got to me, what do I do?Updated 2 years ago

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!  

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are may still be ready to ship.  Often times we try and get ahead of ourselves and prepare labels and boxes as items are special ordered, enroute from the supplier, etc.

If the item has been marked as delivered, please file a claim with the carrier. Please understand that once it leaves our facility, packages are at the mercy of the delivery company, and we have no control over it.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.